Pursuant to Article 262-I (2) of the French General Tax Code (Code général des impôts), in your capacity as a buyer, non-resident in France, receiving or transporting goods on your own behalf outside of the European Union, you can benefit from an exemption from value-added tax (“VAT”).

This tax refund procedure requires the collection and processing of certain data relating to you. The purpose of the information provided here is to inform you about this, in compliance with the applicable regulations, in order for you to be able to give your consent to the processing of your personal data in an informed manner.


1. Identification of the Data Controller

The tax refund procedure is carried out by SolPay.

SolPay is a simplified joint stock company, registered in the Cannes Trade and Companies Register under number 508 702 677, with a share capital of 109,680 euros and whose registered office is located at 11-13 chemin de l’industrie – Le Canéopole – 06 110 Le Cannet – France.

You can contact SolPay by email at the following address: or by telephone using the following number: +33 (0)4 93 43 07 37.


2. Purposes of Data Processing

Your data is collected for the following purposes:

  • To enable the preparation of the tax refund form, and all of the procedures relating to the refund for which you are eligible.[1]
  • If you wish to benefit from an advance VAT refund from SolPay, i.e. to pay the amount of the VAT-exempt goods, plus the management fees retained by SolPay: To enable SolPay, in the event of non-receipt of the customs-stamped tax refund form relating to the exported goods within twenty (20) days of the purchase date, to debit your bank account, on the 21st day after the purchase date of said goods, with the unpaid VAT amount, plus 10% to cover bank charges and administrative fees resulting from this procedure.
  • To facilitate future tax refund procedures, without it being necessary for you to again provide the same information to the retailer, once you have already benefited from a VAT refund via SolPay.

In addition, subject to your express agreement to this end, your data may be transferred to commercial partners of SolPay. 


3. Data Collected

Pursuant to the provisions of Article 3 of the Order of 16 December 2014, in order for you to benefit from the VAT exemption, it is obligatory for the tax refund form to contain certain information relating to you.

If you fail to provide any of this obligatory information, you will not be able to benefit from the VAT exemption provided for by French law.

The obligatory information is as follows:

  • Your full name;
  • Your email address;
  • Your country of residence;
  • Your date of birth;
  • Your passport number;
  • The description and price of the merchandise purchased;
  • The date of your purchase;
  • The refund method chosen:
    • If you choose a refund by bank transfer: your bank details;
    • If you choose a refund by cheque: your postal address;
  • If you opt for the advance tax refund procedure: the card number, expiry date and security code of your credit/debit card.


4. Recipients

Your data is communicated to SolPay’s administrative department personnel as required to carry out the VAT exemption procedure relating to you, in particular, the payment and VAT refund transactions.

In addition, your data is instantly transmitted, electronically at the time of purchase, to the French customs authorities, who may access it at a later date as part of an audit procedure.


5. Retention Period

Your data is retained for a period of six (6) years from completion of the tax refund form. Once this period has expired, it is erased.

Notwithstanding the above, the card number, expiry date and security code of your credit/debit card are retained for a period of twenty-one (21) days from the purchase date of the goods. Once this period has expired, this data is erased.

Your bank details are erased upon completion of the VAT refund procedure.


6. Your Rights

You have a right to access, rectification, erasure and portability of your data, as well as a right to restrict and object[2] to processing of your data.

In addition, you can lodge a complaint at any time to a supervisory authority, including the French National Commission for Information Technology (Commission Nationale de l’Informatique).

You can exercise your rights by sending a specific request, accompanied by proof of identity, to the following address:



[1] Order of 16 December 2014 relating to the form and conditions of the establishment and clearance of proof of title of exports by travellers resident in countries outside of the European Union or in an overseas collectivity of the French Republic.

[2] Except in the event that processing is required for compliance with a legal obligation.