How to get a tax refund

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Go shopping

When paying for your purchases, ask the salesperson for a VAT refund form. They will ask to see your passport (or identity card for Swiss customers) and will then give you a prepaid SolPay envelope.

Get a stamp

You have three months from the end of the month during which you made your purchase(s) to have your refund form stamped when you leave the European Union at the end of your trip. You have 21 days for advance refunds. 

If you are leaving Europe from France, head to a PABLO kiosk and follow the instructions on the screen to scan your form. If you have any problems with the kiosk, speak with the customs office.

If you are leaving Europe from another country, go directly to customs to get your refund form stamped.

No stamp = No refund.

Send form(s)

You will then need to send us the form(s) stamped by customs (or PABLO) in one of our prepaid envelopes or use the following address:

11/13 Chemin de l’Industrie
06110 Le Cannet

If you want to receive your refund in cash, go to one of our refund partner offices.

Receive refund

If you have correctly followed the previous steps, you will receive your refund within six weeks* from the date your VAT refund form was stamped.

*Average processing time

Track your refund



Travelex in town (10am-8pm)

  • 194, Rue de Rivoli - 75001 Paris
  • 8, Place de l’Opéra - 75002 Paris
  • 4, Boulevard Saint-Michel - 75006 Paris
  • 52, Avenue des Champs-Elysées - 75008 Paris - Exceptionnal closing from the 13/07/18 to 31/12/18
  • 125, Avenue des Champs-Elysées - 75008 Paris
  • Gare Saint Lazare - 75008 Paris
  • Gare de l’Est - 75010 Paris
  • Gare Montparnasse - 75015 Paris
  • Disney Village - 77705 Marne la Vallée
  • Disney City Hall - 77100 Chessy

Travelex at Roissy Charles de Gaulle airport (6am-9pm)

  • T2F2 Airside Departures
  • T2F1 Transit Departures
  • T2D Landside Departures
  • T3 Airside Departures

Travelex at Orly airport (6am-9pm)

  • T1 Landside
  • T3 Airside

Cash Paris At Roissy Charles de Gaulle Airport

  • T1, before security, Hall 6, Departures level (6am-9.30pm)
  • T1, before security, Hall 6, Departures level (5am-10pm)
  • T2E, before security, Departures level, Gate 1 (6am-11pm)
  • T2E Hall K, Level 2 (5.30am-11pm)
  • T2E Hall L, Level 1 (6am-11pm)
  • T2E Hall M, Level 1 (6am-4.30pm)
  • T2 AC Junction, after security, Level 0 (6am-11pm)

Cash Paris At Orly Airport

  • T4, Departures Level, Gate 47D (5am-9pm)



Travelex in town (10am to 8pm)

  • Gare de Lyon Part Dieu, Boulevard Vivier Merle - 69300 Lyon

Travelex Lyon St Exupéry airport (8.30am to 6.30pm)

  • Terminal 1 Airside Arrivals


French Riviera

Interchange at Nice airport

  • T1: Arrival hall (6.45am to 10.30pm)
  • T1: Boarding gate A (7.30am to 8.00pm)
  • T2: Arrival hall (6.45am to 10:00pm)
  • T2: Departure hall, room A (7.30am to 9.00pm)



Master Change (9am to 12pm / 2pm to 6pm)

  • 30, Rue Général Allard - 83990 St-Tropez


Rhône-Alpes Region

Lémanique de Change

  • Plateforme auroroutière de Thonex-Vallard - 74240 Gaillard
  • Plateforme autoroutière de Bardonnex - 74160 Saint-Julien-en-Genevois



Travelex at Blagnac airport (9.15am to 5.45pm)



Travelex at Marignane airport (6.30am to 8.30pm)

  • Terminal 1


Monafinance (10am to 7pm)

  • 17 av des spélugues 98000 Monaco


Global Exchange Group at Geneva airport (6.30am to 9.00pm)

  • Public departures area, location 11
  • Transit departures area, location 33
  • Arrivals, location 72

United Kingdom


Heathrow Airport

United Kingdom


Manchester Airport