How to get a tax refund

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Go shopping

When paying for your purchases, ask the salesperson for a VAT refund form. They will ask to see your passport (or identity card for Swiss customers) and will then give you a prepaid SolPay envelope.

Get a stamp

You have three months from the end of the month during which you made your purchase(s) to have your refund form stamped when you leave the European Union at the end of your trip. You have 21 days for advance refunds. 

If you are leaving Europe from France, head to a PABLO kiosk and follow the instructions on the screen to scan your form. If you have any problems with the kiosk, speak with the customs office.

If you are leaving Europe from another country, go directly to customs to get your refund form stamped.

No stamp = No refund.

Send form(s)

You will then need to send us the form(s) stamped by customs (or PABLO) in one of our prepaid envelopes or use the following address:

11/13 Chemin de l’Industrie
06110 Le Cannet

If you want to receive your refund in cash, go to one of our refund partner offices.

Receive refund

If you have correctly followed the previous steps, you will receive your refund within six weeks* from the date your VAT refund form was stamped.

*Average processing time

Track your refund



Cash Paris At Roissy Charles de Gaulle Airport

  • Terminal 2E – after security – Hall K (Open from 8 am to 10 pm)
  • Terminal 2 AC junction – after security (Open from 8 am to 4 pm)
  • Terminal 2E – after security – Hall L (Open from 8 am to 10 pm)
  • Terminal 2E – after security – Hall M (Open from 7 am to 3 pm (or last flight))

Cash Paris At Orly Airport

  • Orly 4 – before security- Departure level / Open from 8 am to 9 pm

Global Exchange at Roissy Charles de Gaulle Airport

  • Terminal 2B/D - Departures after customs
  • Terminal 2B/DS - Arrivals/Baggage reclaim area
  • Terminal 2F - Departures - Hall F - gate F25/F56
  • Terminal 2F - Arrivals, public area - gate 12
  • Terminal 2E - Departures after customs - gate L/L41/L42/L21/K/K41
  • Terminal 2E - Arrivals West/Baggage reclaim area
  • Terminal 2E - Arrivals East after customs/Baggage reclaim area
  • Terminal 2E - Arrivals and departures, public area
  • Terminal 2A - Arrivals and departures - gate 5
  • Terminal 3

Global Exchange At Orly Airport

  • Orly 3 - Departures Level 1 - After Customs
  • Orly 4 - Departures Level 1 - After Customs
  • Orly 1-2 - Departures Level 1, Gate 21D


  • 11 Rue Auber, 75009 Paris


French Riviera - Nice

Interchange at Nice airport

  • T1: Arrival hall (6.45am to 10.30pm)
  • T1: Boarding gate A (7.30am to 8.00pm)
  • T2: Arrival hall (6.45am to 10:00pm)
  • T2: Departure hall, room A (7.30am to 9.00pm)



Master Change (9am to 12pm / 2pm to 6pm)

  • 30, Rue Général Allard - 83990 St-Tropez


Rhône-Alpes Region

Lémanique de Change

  • Plateforme auroroutière de Thonex-Vallard - 74240 Gaillard
  • Plateforme autoroutière de Bardonnex - 74160 Saint-Julien-en-Genevois




  • 14 Rue de la République, 84000 Avignon



Global Exchange at Marignane airport

  • Terminal 1 - Hall 1




  • 12 Rue de Rameau, 21000 Dijon




  • 46 Cours du Chapeau Rouge, 33000 Bordeaux

Global Exchange

  • Liaison Terminal A-B Landside
  • Billi Terminal Airside


Monafinance (10am to 7pm)

  • 17 av des spélugues 98000 Monaco


Global Exchange Group at Geneva airport (6.30am to 9.00pm)

  • Public departures area, location 11
  • Transit departures area, location 33
  • Arrivals, location 72