Tax refund service

At a time when people from around the world are traveling further, faster and in greater numbers, Paris and London still feature as leading international shopping destinations.

Foreign customers want new products and high-quality services, which drives retailers to continually innovate.

A tax refund service is an essential part of any trip for international clientele. It must be efficient and reliable without making things difficult for sales staff. We provide this service to our partner brands so they do not have to handle all the administrative and accounting formalities related to VAT refunds.

Who is eligible to offer tax refunds?

Do you regularly serve international customers from outside the European Union? We have good news for you! You can offer the tax refund service to your customers.

However, certain categories of merchandise are not exempt from VAT. These include:

  • certain consumable goods (for example, manufactured tobacco)
  • certain merchandise subject to special controls:
    • unmounted gemstones
    • postage stamps
    • weapons
    • cultural goods
  • private means of transportation, including their accessories and provisions (supplies, fuel, etc.)

Our solutions

Our solutions are HMRC* certified and our services are completely FREE.

*Her Majesty’s Revenue and Customs.




SolPay Paper

An easy and reliable solution

We provide you:

  • Your tax free booklet to fill up
  • Training of your sales team
  • Pre-stamped envelopes for your customers including an explanatory note of the steps to follow

SolPay Online

A simple, efficient solution

We give you secure access to our online interface with unique login credentials for your shop so you can directly complete tax refunds.

SolPay Tax Free Box

A high-end, fast solution

We provide you:

  • A smartphone connected to a Bluetooth printer + passport reader.
  • Less than 30 seconds to edit your Tax Refund voucher
  • Independent from your cashier software

SolPay is here for you with:

  • 24/7 service
  • Installation support and training on our IT system, as well as on tax refunds, for your sales staff
  • Prepaid envelopes for your customers that include an explanation of the steps to complete
  • Defective equipment changed within 24 hours
  • High-end IT device with applications for the shop
  • Personalised tracking for your customers (email services to track VAT refund processing progress)
  • POS signage and logo to tell customers you provide tax refund services
  • Listing on our website
  • Quarterly statistics that will allow you to evaluate your shop’s export volume